by Shadrach Swante Kambai | Jun 28, 2023 | Customer Care, Flight Operations
linkedin.com/in/shadrachswantekambai Reasons Why Passengers Reign Supreme in the Airline BusinessCustomer-Centric Approach:Economic Impact:Brand Loyalty:Influence on Industry Trends:Influence of Social Media:Regulatory Environment:Conclusion In the dynamic world of...
by Shadrach Swante Kambai | Jun 26, 2023 | Customer Care
linkedin.com/in/shadrachswantekambai Enhancing Customer SatisfactionCreating Memorable ExperiencesDifferentiating from CompetitorsBuilding Long-Term Customer RelationshipsImproving Brand ReputationConclusion Artificial Intelligence magazine defines personalized...
by Shadrach Swante Kambai | May 26, 2023 | Flight Operations, Hajj 2023
linkedin.com/in/shadrachswantekambai Hajj, the annual Islamic pilgrimage to Mecca, involves intricate logistics and coordination to accommodate millions of pilgrims. Ground staff members play a pivotal role in ensuring the smooth execution of Hajj operations. Being...
by Shadrach Swante Kambai | Apr 13, 2023 | Flight Operations
linkedin.com/in/shadrachswantekambai The planning fallacy is a cognitive bias in which people underestimate the amount of time, resources, and effort needed to complete a task or project. This bias was first proposed by Daniel Kahneman and Amos Tversky in 1979 and...
by Shadrach Swante Kambai | Apr 11, 2023 | Flight Operations
The digital transformation of the airline sector has had a favorable influence on flight operations, but it has also exposed the airline system to cyber threats. Smart airports and an ever-expanding array of technical gadgets are just two of the numerous things that...
by Shadrach Swante Kambai | Apr 11, 2023 | Flight Operations
One of the most crucial departments in airline operations is ticketing. This is because it serves as the access point for all revenue entering the company. Therefore, airlines must pay close attention to their network security due to the crucial role it plays in...