linkedin.com/in/shadrachswantekambai
Fostering Growth, Innovation, and Sustainability in Airline Operations
How Culture Affects Crisis Management in Flight Operations
Flight operations and passenger crises are two parallel lines that must be managed effectively but separately. This means that, while a passenger crisis in flight operations cannot be completely avoided, it can be effectively managed to minimize the impact on passengers, regardless of the sincerity of the reasons for delay or cancellation. However, to effectively manage crises in flight operations, airlines must first understand the cultural and socioeconomic (Culture and Society) aspects that might influence crisis management. This might include adapting to varied communication styles that fit the culture and tradition of its customers, fostering trust and transparency with stakeholders, and designing crisis management plans adapted to the organization’s particular cultural and regulatory context. Refusal to plan for a crisis period in the airline business is a beautiful plan for failure.

Culture and society may considerably influence crisis management in flight operations; consequently, every airline has a responsibility to safeguard its brand and guarantee that the brand image does not affect potential customers’ perceptions of the quality of its services. Regardless of the resources spent on establishing an airline, the airline will fail in a highly competitive business environment if crises are not successfully managed.
Below are some ways that culture and society can affect crisis management in flight operations:
Communication: Culture and Society
Different cultures have distinct communication styles, which can affect how crisis communication is perceived and comprehended. Direct and aggressive communication, for example, may be regarded as unpleasant or insulting in some cultures, while it may be recognized as important in others to get the information over fast and efficiently. As a result, researching a target market’s culture and civilization is unavoidable for effective crisis management in flight operations.
Hierarchical structures
Hierarchical structures can impact how crisis management decisions are made in flight operations. In some cultures, decision-making is highly centralized, with senior executives making quick and decisive decisions, but in others, decision-making is more democratic, with input from all levels of the company. Nevertheless, centralized decision-making in flight operations harms operational success since the airline industry is about making optimal use of time. For example, if the executive cannot be reached to settle a problem, a smart delegation of duties, responsibilities, and decision-making to lower-level managers will go a long way.
Trust and transparency
The degree of trust in different societies might influence the crisis management strategies to be adopted. In certain cultures, trust is strong, and individuals are more inclined to share information and collaborate to solve crises. Still, in others, trust is low, and people are more prone to hide information or act in their own self-interest. Nevertheless, for an airline to properly handle its crises, it must first establish a high degree of trust and openness within the organization; otherwise, all attempts to foster collaboration would be futile.
The Regulatory Environment
Various societies can influence the legal and regulatory structures that regulate crisis management. Certain nations, for example, may have stricter safety requirements, which might affect how airlines and aviation authorities respond to emergencies. This has a huge impact on the sort of dispute resolution used by airlines while conducting business. As a result, before offering its services, an airline’s growth plan must involve a review of the regulatory environment to assure and enable a legal framework for conflict resolution.
Risk Attitudes: Culture and Society
Risk attitudes in different societies can influence how risks are viewed and managed. For example, in certain cultures, taking risks is considered desirable, but in others, prudence and risk avoidance are more highly prized. In airline operations, the ideal strategy to deal with a crisis is to prevent it proactively at all costs because it affects people’s lives and is very capital-demanding. As a result, airlines must guarantee that their workers are highly trained in crisis management to guide them during crises.
Do not hesitate to leave a comment and follow the author on LinkedIn for more articles
shadrach@cliqjets.com OR +234 9015582083
Interesting!!
Thanks for sharing.
Hello there, just became aware of your blog through Google, and found that it is really informative.
I am going to watch out for brussels. I will be
grateful if you continue this in future. Numerous people will
be benefited from your writing. Cheers! Escape room
I was looking at some of your content on this site
and I think this website is very instructive! Continue putting
up.?
This is a topic which is close to my heart… Thank you! Where are your contact details though?
Check the website, thanks for the comment
I used to be able to find good advice from your blog posts.
I was able to find good information from your blog posts.
Good post. I definitely appreciate this website. Stick with it!
Hello there! This blog post could not be written much better! Looking at this article reminds me of my previous roommate! He continually kept talking about this. I will send this post to him. Pretty sure he will have a very good read. I appreciate you for sharing!
You’ve made some good points there. I checked on the internet to find out more about the issue and found most people will go along with your views on this website.
This website was… how do I say it? Relevant!! Finally I have found something which helped me. Thank you.
This page truly has all the info I wanted about this subject and didn’t know who to ask.
Way cool! Some very valid points! I appreciate you penning this article and also the rest of the site is also very good.
I really like it whenever people get together and share opinions. Great blog, stick with it.
Hi there! This article could not be written much better! Going through this article reminds me of my previous roommate! He constantly kept preaching about this. I will forward this information to him. Pretty sure he’ll have a very good read. I appreciate you for sharing!
I couldn’t refrain from commenting. Exceptionally well written.
I could not refrain from commenting. Perfectly written!
Howdy, I think your web site could be having internet browser compatibility issues. When I look at your site in Safari, it looks fine however when opening in Internet Explorer, it’s got some overlapping issues. I merely wanted to give you a quick heads up! Aside from that, fantastic website.
When I initially left a comment I seem to have clicked on the -Notify me when new comments are added- checkbox and now whenever a comment is added I get 4 emails with the same comment. There has to be a means you are able to remove me from that service? Thanks a lot.
Having read this I thought it was really enlightening. I appreciate you taking the time and effort to put this informative article together. I once again find myself personally spending a lot of time both reading and commenting. But so what, it was still worthwhile.
It’s hard to find well-informed people for this subject, however, you sound like you know what you’re talking about! Thanks
Very good article! We are linking to this great article on our website. Keep up the good writing.
I needed to thank you for this wonderful read!! I definitely loved every bit of it. I have got you bookmarked to look at new things you post…
Hi! Do you know if they make any plugins to help with Search
Engine Optimization? I’m trying to get my website to rank for some targeted keywords but I’m not seeing very good results.
If you know of any please share. Cheers!
You can read similar art here: Wool product
This website was… how do I say it? Relevant!! Finally I’ve found something which helped me. Thank you!
Hi, I do think this is an excellent blog. I stumbledupon it 😉 I may come back yet again since I book-marked it. Money and freedom is the best way to change, may you be rich and continue to guide other people.
Spot on with this write-up, I actually think this site needs much more attention. I’ll probably be returning to read more, thanks for the advice!
Pretty! This has been an extremely wonderful post. Thank you for supplying these details.
Hey there! I simply want to offer you a big thumbs up for the great information you have got here on this post. I will be returning to your web site for more soon.
An outstanding share! I have just forwarded this onto a coworker who has been conducting a little homework on this. And he actually ordered me dinner simply because I found it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanks for spending time to discuss this matter here on your blog.
Good post. I learn something new and challenging on sites I stumbleupon on a daily basis. It will always be interesting to read content from other authors and practice something from their sites.
This site really has all of the information I wanted concerning this subject and didn’t know who to ask.
I used to be able to find good info from your blog articles.
Spot on with this write-up, I actually believe this website needs far more attention. I’ll probably be returning to read more, thanks for the info!
An outstanding share! I’ve just forwarded this onto a colleague who had been conducting a little homework on this. And he actually bought me breakfast due to the fact that I stumbled upon it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanx for spending time to talk about this matter here on your internet site.
Oh my goodness! Awesome article dude! Thank you, However I am going through difficulties with your RSS. I don’t know the reason why I am unable to join it. Is there anybody else getting identical RSS issues? Anyone who knows the solution will you kindly respond? Thanks.
This is a topic which is close to my heart… Thank you! Where are your contact details though?
This blog was… how do you say it? Relevant!! Finally I have found something which helped me. Cheers.
This is a very good tip especially to those fresh to the blogosphere. Simple but very accurate info… Many thanks for sharing this one. A must read post!
Great article! We are linking to this great article on our site. Keep up the great writing.
This website was… how do I say it? Relevant!! Finally I have found something which helped me. Thanks.
Good information. Lucky me I recently found your blog by chance (stumbleupon). I’ve bookmarked it for later.
Hi there! I could have sworn I’ve been to this website before but after looking at many of the posts I realized it’s new to me. Nonetheless, I’m definitely happy I stumbled upon it and I’ll be bookmarking it and checking back frequently.
I love your blog.. very nice colors & theme. Did you make this website yourself
or did you hire someone to do it for you? Plz answer
back as I’m looking to create my own blog and would
like to know where u got this from. appreciate it
Reach out to us at operations@cliqjets.com
Hurrah, that’s what I was searching for, what a data! present here at
this web site, thanks admin of this site.
Thankyou for reading
Thank you for such an informative blog. Where else
could anyone get that kind of information written in such an incite full way?
I have a project that I am just now working on, and I have been looking
for such info.
Dont hesitate to reach out if you need further help
What’s Going down i am new to this, I stumbled upon this I’ve discovered It
positively useful and it has aided me out loads. I am hoping to contribute & assist other customers like its aided me.
Good job.
I all the time emailed this website post page
to all my contacts, for the reason that if like to read
it after that my contacts will too.
It’s going to be ending of mine day, except before finish I am reading this fantastic piece of
writing to increase my experience.
I think that everything said made a lot of sense.
But, what about this? what if you typed a catchier title?
I am not suggesting your information is not solid, however what if you added a
post title to possibly get a person’s attention?
I mean Culture and Society: Crisis Management in Flight
Operations – CliqJets Consulting is kinda boring.
You might glance at Yahoo’s home page and watch how they write news titles to grab people to
click. You might add a video or a related pic or two to get readers excited about everything’ve written. Just my opinion, it would bring your website
a little bit more interesting.
Thanks for some other informative blog. Where else could I am
getting that type of information written in such an ideal
method? I’ve a challenge that I’m simply now running on, and I’ve been at the glance out
for such info.
Have you ever thought about adding a little bit more than just your articles?
I mean, what you say is fundamental and everything.
But think about if you added some great visuals or videos to give your posts more, “pop”!
Your content is excellent but with images and clips, this
website could certainly be one of the best in its field.
Very good blog!
Attractive section of content. I just stumbled upon your site and in accession capital
to assert that I get actually enjoyed account your blog posts.
Any way I will be subscribing to your augment and even I achievement you access consistently fast.
Good information. Lucky me I came across your blog by chance
(stumbleupon). I’ve book marked it for later!
Here is my site … Sextreffen