by Shadrach Swante Kambai | Jun 26, 2023 | Customer Care
linkedin.com/in/shadrachswantekambai Enhancing Customer SatisfactionCreating Memorable ExperiencesDifferentiating from CompetitorsBuilding Long-Term Customer RelationshipsImproving Brand ReputationConclusion Artificial Intelligence magazine defines personalized...
by Shadrach Swante Kambai | Jun 25, 2023 | Aviation Business
linkedin.com/in/shadrachswantekambai In Nigeria’s highly competitive aviation sector, the emergence of low-cost carriers, persisting challenges such as infrastructure limitations, high operational costs, fluctuating fuel prices, and regulatory constraints,...
by Shadrach Swante Kambai | Apr 13, 2023 | Flight Operations
linkedin.com/in/shadrachswantekambai The planning fallacy is a cognitive bias in which people underestimate the amount of time, resources, and effort needed to complete a task or project. This bias was first proposed by Daniel Kahneman and Amos Tversky in 1979 and...
by Shadrach Swante Kambai | Dec 10, 2022 | Aviation Business
Regardless of its business model or operational strategy, the profitability of an airline directly affects its success. It is no secret that, compared to other industries, the profit margin for airlines is among the lowest. However, if run effectively, the airline...
by Shadrach Swante Kambai | Sep 14, 2022 | Flight Operations
There is no doubt that the Nigerian aviation industry has made significant progress in terms of the number of operating airlines, the expansion of operating routes, safety, and many other areas, but efficiency and profitability remain unanswered questions. This is not...
