Gen-Z Flight Dispatchers

Gen-Z Flight Dispatchers and Use of Technology in Airline Operations

by | Jul 4, 2024 | 1 comment

When Gen-Z flight dispatchers become overly reliant on their phones and computers, they risk losing touch with the realities of ground operations

In today’s rapidly evolving aviation industry, the integration of advanced technology has undeniably transformed the way flight operations are managed. From sophisticated flight planning software to real-time weather monitoring systems, the tools available to modern flight dispatchers are more powerful and efficient than ever before. However, there is a growing concern that the over-reliance on automation and digital devices among Gen-Z flight dispatchers is leading to a decline in the hands-on involvement and accountability that are crucial for safe and effective ground operations.

Who is Gen-Z?

Gen Z (born mid-to-late 1990s to early 2010s) are digital natives, adept with technology from a young age. They are socially conscious, value education and fulfilling careers, and prefer digital communication. Diverse and inclusive, Gen Z drives workplace innovation and efficiency. They favor flexible working conditions, and entrepreneurial endeavors, and prioritize work-life balance and mental health. Understanding these traits highlights their strengths and challenges, particularly in fields like flight dispatching and aviation operations.

The Importance of Active Engagement

Flight dispatchers play a pivotal role in ensuring the safety and efficiency of flight operations. Their responsibilities encompass a wide range of tasks, including flight planning, monitoring weather conditions, coordinating with air traffic control, and ensuring that aircraft are properly fueled and maintained. While technology can greatly enhance the efficiency and accuracy of these tasks, it should never replace the dispatcher’s active engagement and decision-making.

When dispatchers become overly reliant on their phones and computers, they risk losing touch with the realities of ground operations. This detachment can lead to a lack of situational awareness, which is critical for making informed decisions during pre-flight and ground activities. Gen-Z dispatchers need to remember that technology is a tool to assist them, not to shoulder their responsibilities.

The Risks of Over-Automation

Our research at Cliqjets Consulting reveals that over-automation in flight dispatching can create a false sense of security, where dispatchers assume that automated systems will catch every potential issue. This complacency can lead to critical oversights. For example, while automated systems can provide real-time updates on weather conditions, they still require a skilled dispatcher to interpret this data in the context of a specific flight and make necessary adjustments to the flight plan.

Moreover, regulatory bodies may find it challenging to hold dispatchers accountable if they overly delegate their responsibilities to automated systems. Standard Operating Procedures (SOPs) are designed to ensure that all aspects of flight dispatching are handled meticulously, and failing to adhere to these procedures due to over-reliance on technology can have serious implications for flight safety.

Balancing Technology and Human Expertise

To strike the right balance between leveraging technology and maintaining human expertise, Gen-Z flight dispatchers must cultivate a proactive approach to their work. Here are some key practices to achieve this balance:

Stay Engaged: Dispatchers should actively monitor all aspects of flight operations, especially when the aircraft is on the ground. This includes regular checks and direct communication with ground staff and flight crews.

Continuous Training: Ongoing training and professional development are essential to keep dispatchers updated on the latest technologies and best practices. This training should emphasize the importance of human judgment and decision-making.

Manual Proficiency: While technology can automate many tasks, dispatchers should maintain proficiency in performing these tasks manually. This ensures that they can step in and take control if automated systems fail or provide inaccurate data.

Critical Thinking: Dispatchers should develop strong critical thinking skills to interpret data provided by automated systems and make informed decisions. This includes questioning anomalies and verifying information through multiple sources.

Regulatory Adherence: Strict adherence to SOPs and regulatory guidelines is non-negotiable. Dispatchers must ensure that they fulfill their responsibilities as outlined by aviation authorities, using technology as a support rather than a crutch.


The integration of technology in flight dispatching is a double-edged sword. While it offers numerous benefits in terms of efficiency and accuracy, it also poses risks if Gen-Z Flight Dispatchers become overly reliant on it. Gen-Z flight dispatchers must recognize that their role goes beyond managing software and devices; it requires active involvement, situational awareness, and accountability. By embracing technology as a tool to enhance their work rather than delegate it, dispatchers can ensure that they remain in control and fulfill their critical responsibilities, ultimately contributing to the safety and success of airline operations.

About the Author

Shadrach Swante Kambai

Flight Operations Consultant, Aviation Data Analyst, Business Developer (

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1 Comment

  1. Joseph John Ariyak

    Nail it!


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